Vision, Mission, Values and Initiative Workshops
The purpose of these sessions is to experientially reinforce corporate strategies and define the roll that each employee plays in helping the organization reach its goals. These workshops will also reinforce the initiatives for the coming year and introduce the tools that the organization plans to share with employees in the form of teaming, education, training, and measurements/incentives. This program forms the corporate foundation that all future programs can build on.
Melding a group of individuals into a single, high-performing, profit-making team is one of the more difficult tasks facing companies in this competitive marketplace. Leadership, strategic thinking, and communication are but a few of the problems that inhibit the effective growth of teamwork within a growing and changing organization. In order to assist companies in overcoming these and other issues, the Team Challenge incorporates a series of experiential (learn by doing) exercises combined with interactive group discussions. The program gives individuals the opportunity to practice developing the skills that will better prepare them for their role on a high performing team.
Taking the “Work” out of Teamwork
This program incorporates both classroom and experiential learning. Participants first learn to understand each team member; their wants, needs, motivations, and how to best utilize their strengths and compensate for weaknesses. They then learn how to pull the team together, create cohesiveness, build trust, respect and credibility within the team, empower others, and communicate and persuade without seeming “pushy.”
Then, through a series of experiential activities, they actually experience the learned concepts in action. Key skills are put into practice and internalized for fuller understanding. Appreciation of each other’s needs, opinions and perspectives emerge during these exercises and generally remain in place long after. Participants experience, first hand, what they must do to manage moods and resolve differences in order to build and maintain a team spirit and mutual cooperation. They learn ways to communicate and cooperate, even with those they perceive as “difficult.”
Finding Your True North
We spend so much time learning about the world around us that we sometimes neglect learning about the world within. Who are you and are you living your life out of past conditioning or in a place of true authenticity? In this fun and thought provoking presentation, Marc involves the audience to help them learn about their authentic strengths and how to take the first steps to owning those strengths. By focusing more on your authentic self, you can apply your time and energy to those endeavors that are more satisfying and productive for you.
Quantum Leaders take responsibility and confront squarely the genuine problems enterprises face today. Quantum Leaders say goodbye to the old ways of command and control and reject compulsive thought systems. Experience how Quantum Leaders begin to align their intentions with natural processes and create a higher level of authentic leadership.
Understanding Self and Others
It is obvious to almost everyone that the number one cause of conflict in the workplace is lack of understanding among co-workers. What isn’t always so obvious is that it is also the number one cause of low productivity, high turnover, and absenteeism. In this session, participants learn a great deal about themselves, and also about their co-workers. A key objective is helping the participants learn to aggressively identify and adapt their natural style and become more accountable for the outcomes.
Prior to the workshop, each participant will take the CORE Multidimensional Awareness Profile (CORE MAP), an assessment instrument unlike any they have ever experienced. The profile results will be reviewed in the first session so that every single participant will gain a greater understanding of self. Additionally, we will briefly explore the conditioned events that can generate unhealthy and sub-optimal responses that lead to unproductive conflict.
They will also gain a better understanding and appreciation of those they work with. The degree of self and others awareness gained from the CORE instrument is vital in being able to develop and sustain the rapport necessary for improved interactions.
Communications – Verbal and Non-verbal
In business, in life, and in relationships of all kinds, communicating well is vital to success; and to communicate effectively, a working knowledge of non-verbal communications is vital. Communicational researchers suggest that 93% of our communications are non-verbal and only 7% verbal, which means that just being able to talk well is not communicating in the most basic sense. Studies done by Harvard, the University of California-Berkeley and by IBM have placed the effective use of non-verbal communications as the primary factor in successful persuading and negotiating.
In this segment, communications will be looked at both verbally and non-verbally so that participants gain a conscious awareness of the elements of communication, many of which may have been unknown or unconscious. They will experience the power of non-verbal communications to convey a message. Participants also learn to recognize the thinking and communication style of each of their co-workers, and will be able to apply that information in specific and beneficial ways by the end of the day.
Dealing With Difficult People
In the workplace, difficult people can cause tension, bottlenecks in workflow, missed deadlines, and ineffective teams. Some types sabotage the efforts of co-workers, spread vicious rumors and regularly offend co-workers, while others seek power at the expense of others and destroy morale without regard for the good of the company. In short, they rob your company of productivity and healthy bottom-line results. Difficult people in the form of customers or vendors can throw normally well-functioning employees into a tailspin.
This session is designed to help you identify the causes of difficult behaviors and deal with troublemakers more effectively. Learn how to handle the Bullies, the Anti-Socials, the Whiners and other difficult types in the most efficient and beneficial manner, and develop strategies for managing conflict without losing your cool.
Great Customer Relations
Businesses fail every day because owners and managers fail to understand the EXTREME importance of good customer relations. Throughout business history those managers and owners who have understood, taught and required a program of good customer relations have grown and prospered, while those who neglected it are either out of business or on their way out.
More and more today’s consumer is insisting on courteous service. If they don’t get it, research shows they are quick to go elsewhere and they seldom give the offender another chance. Since it costs 12 times more to get a customer than to keep one, no business can afford to neglect this vital skill set.
Key Skills to Successful Supervision
To be successful in any supervisory position it is essential to know how to inspire and motivate people to perform in ways that are beneficial to the company’s goals, to the work environment, to the supervisor, and to the employee. Since front line supervisors face different challenges than upper-level managers, and need to work more closely with their people, outstanding people skills are crucial to success. This program is designed to teach those skills in the fastest, most effective way possible. It combines technique with experiential exercises so participants actually experience the results they can take to the workplace and use everyday.
Techniques for a Win/Win Working Environment
This session provides an excellent nuts and bolts approach to developing strong leadership, consistent innovation and growth, and efficient, productive, involved employees. Also, we make the distinction between healthy and un-healthy conflict in a series of experiential activities, designed to teach how healthy conflict can generate new ideas, greater innovation and high-level strategies for growth.
Managers will learn how to develop strong leadership skills, get employee commitment, create and sustain momentum, and facilitate change in more positive ways. They will discover effective ways to handle problem employees, clear up office politics, eliminate petty workplace wars, inspire vision and commitment, and create (and keep) peak performers.
Employees learn to provide outstanding customer service, work more effectively with managers, supervisors and co-workers, become happier, more productive contributors to the company’s goals and valuable assets the company will want to keep. They will discover what will enable them to maintain enthusiasm and commitment in the long term, and be more innovative and creative in the process.
Psychology of Superior Selling
Outstanding salespeople have some very specific attributes that go beyond technique, and are not common to average salespeople, and which make them many times more effective than most. While technical training provides good basic selling skills, technique alone cannot produce outstanding performers. In fact, the very attributes that make salespeople great also cause them to resist using most of the techniques generally taught in sales training sessions. When salespeople understand why techniques work, they can use the information to develop their own personalized selling style producing results that are often astounding.
Master sellers use knowledge and methods that go far above and beyond technique. Those methods can be learned and incorporated by almost any salesperson once understood. The reason most salespeople don’t use these powerful, money-making procedures is because they are either unaware of them or they don’t understand their vast potential for creating exceptional results. This highly interactive workshop is designed to teach those invaluable, but often undeveloped skills.
Several profiling instruments are used to assess areas of strength and weakness. Participants learn how to read people instantly and accurately, thereby recognizing buying styles, buying signals, motivators, needs, the correct approach to take when making a presentation, and more. This program goes beyond the traditional “how-to’s” and thoroughly explores the “whys”. This understanding and internalization of the psychology of buying and selling takes ordinary sales people to new heights of success and makes superstars of the already effective ones.
This program covers the how's and the why's of courtesy and relating well to customers of all types. It offers an in-depth look at the wants, needs, desires, fears, concerns and attitudes of today’s customers, and teaches specific ways to address these without compromising one’s own values and needs. Participants also learn how to sell up most effectively and in a way that the customer will actually appreciate. They learn how to establish credibility and trust, use greetings that get positive customer response and take actions that produce sales. They will discover ways to turn unhappy customers into long-term allies, and every employee into goodwill ambassadors. You will win new customers, increase sales, and keep customers coming back again and again. You can even have them doing your selling for you!
Getting the Best out of People: The #1 Management Skill
If a company is to remain healthy and profitable, every employee must function at optimum levels, both individually and in teams. To ensure peak performance it is essential to understand human nature in general, and the nature the American workplace in specific.
In this program, managers and supervisors learn ways to motivate and successfully manage every type of employee and keep them functioning at optimal levels. They will discover a treasury of ways to optimize time and energy, while increasing employee productivity, effectiveness and job satisfaction. This program is full of techniques for getting optimal results from every employee.
Elements of Excellence
Transform your company from ordinary to outstanding by learning specific ways to improve business relationships and develop important interpersonal skills. The Elements of Excellence program is appropriate for employees and managers at every level. Participants will gain a fuller understanding of self and others, learn how to build loyal, dedicated teams, effect positive changes in the workplace, and effectively deal with daily stresses. The most crucial elements for the building and maintaining of excellence in the workplace will be addressed. This is an excellent nuts and bolts approach to developing strong leadership, consistent innovation and growth, excellent customer service, and efficient, productive, involved employees.
Managers will learn how to develop strong leadership skills, get employee commitment, create and sustain momentum, and facilitate change in more positive ways. They will discover effective ways to handle problem employees, clear up office politics, eliminate petty workplace wars, inspire vision and commitment, and create peak performers.
Employees learn to provide outstanding customer service, work more effectively with managers, supervisors and co-workers, become happier, more productive contributors to the company’s goals and valuable assets the company will want to keep. They will discover what will enable them to maintain enthusiasm and commitment long term, and be more innovative and creative in the process.
Are You Ready for Entrepreneurship?
In the context of a multi-location organization, how can you stimulate corporate managers to emulate the success of the independent entrepreneur? The answer: giving managers a vested interest and a high level of flexibility. While these answers are simple; providing the mindset and culture change necessary to accomplish this result can be complex.
The Entrepreneurial Program provides you a proven approach to maximize profits by optimizing entrepreneurial behaviors and corporate economies of scale.
To find out more about any of our workshops, please email us at Spectra@Spectracomm.com.